How Do I Do a Google Review on a Company I Havent Visited Recently?
If you're a pocket-sized business organisation possessor, you've probably experienced this on one or more occasions: Yous've received a negative review from someone who isn't your customer.
And so, what do you do now? In near cases, naught. Although you may think this sounds hopeless, I can assure y'all information technology's not. There are a few circumstances when Google will human activity and remove the review so if whatsoever of these situations utilize to you lot, reach out to Google to start the review removal process.
When Google Will Likely Act
I desire to clarify that I said "likely" because as virtually of you know, very few things with Google are absolute and depending on who you speak to you lot might become a different answer. But from our experiences, these iii circumstances has resulted in Google removing the review(s):
- Extortion
- Public Media Attention
- Ex-Employee
Extortion
While extortion for a negative review is rare, information technology does happen. A business owner we were assisting on the Google My Business forum, had a "reviewer" need $600 for them to remove the negative review. When the concern possessor refused, the price went upwards to $yard and they edited the review to make it worse.
When dealing with extortion, you demand to show Google proof that yous're beingness extorted. Screenshot all texts, emails, etc. and then you can send them to Google to prove that the review is fake.
Public Media Attention
If your business is being attacked publically and you can find proof, send it to Google. A few years ago an American dentist fabricated headlines when he shot and killed a lion while on safari in Africa. We use this example a lot because before long afterward this his Google My Business (GMB) listing was bombarded with negative reviews from people all over the country. Google removed these reviews since it'southward articulate that they have aught to practice with the business concern.
While the kickoff instance was extreme, this also happens on a smaller scale. An unhappy customer of this business concern sent out a Tweet request people to spam a business with negative reviews. But like with extortion, you demand to exist able to testify Google proof and so if you notice something similar this online, take screenshots! Just linking to the Tweet might backfire on you if the user decides to delete the Tweet.
Ex-Employee
If a disgruntled ex-employee posts a negative review, you can report it using the following equally proof:
- They say they worked there in the review
- Public source showing they worked there
Once more, make sure to take screenshots and transport those to Google.
When Google Won't Deed
The 1 scenario where Google won't act is when a user leaves a rating without a review. Information technology doesn't matter whether their "in your organisation" or not, Google needs proof and without an actual review, at that place'south nothing to work with
But don't stress!
These ratings appear at the bottom of the listing in GMB, so your existent customers are less likely to run into them. And on mobile, ratings with no review text don't show at all , then no one will see them there.
Negative Reviews Help Your Business organization
The notion of negative reviews helping your business shouldn't exist taken out of context hither. I'm not encouraging business organisation owners to provide poor service in guild to get some bad reviews on their listings. Instead, what I'g proverb is that most consumers are smart plenty to sympathise that it'south impossible for any business to completely satisfy every client. A report by Power Reviews found that "A consumer is most likely to purchase a product when its average star rating is between 4.2 and 4.five stars. Why? Because a perfect 5.0 rating is seen as also skillful to be true. An boilerplate star rating of 4.2-4.5 stars, withal, is seen as more transparent and balanced."
It's All Well-nigh Rest
At the end of the day if you've received a negative review from someone who isn't your customer and it doesn't autumn into a "likely to remove" category, don't stress! Only go along providing your real clients with the same first-class service and your existent positive reviews will help your business maintain a "balanced" review rating.
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Nikki has been working in the Local SEO industry since early 2014. She is passionate about helping small businesses and uses her e'er growing knowledge of the manufacture to help them succeed. Nikki has a Business concern Management caste from Ryerson University, where she majored in Marketing.
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Source: https://www.sterlingsky.ca/negative-google-reviews/
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